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Returns and Refunds Policy
At Medical House, we continuously strive to ensure that we provide all our customers with an amazing shopping experience. We understand that in some circumstances, the product delivered may not meet the customer's expectations due to numerous factors.
Defective Products: If the product is defective, we are committed to making it right. We will exchange the defective product at no cost to the customer. Your satisfaction is our priority in such situations.
Restocking Fee (35%): For returns of non-defective products, a restocking fee of 35% will be applied. This fee covers the costs associated with processing the return.
Return Shipping Costs Responsibility: The cost of returning non-defective products to us is the responsibility of the buyer. Please ensure that you cover the shipping expenses for the return.
Authorization Required: To request a return for non-defective products, the buyer must obtain prior authorization from [Supplier's Name] and comply with our return procedures. This step is essential to ensure a smooth return process.
Compliance with Return Procedures: Please comply with our specific return procedures when initiating a return. This may include completing certain forms, providing proof of purchase, or adhering to specific timelines.
We value your business and aim to provide excellent customer service. If you have any questions or concerns regarding our returns and refunds policy, please do not hesitate to contact our customer support team. Your satisfaction is important to us, and we are here to assist you.